Ceylon Chat is a place for Sri Lankans everywhere to connect, share, and support one another. These guidelines explain what we expect from every member, and exactly how to report something if it falls short. By using Ceylon Chat, you agree to follow these guidelines as well as our Terms and Conditions and Privacy Policy.
Our Community Standards
Be respectful. Harassment, bullying, hate speech, and personal attacks based on race, religion, caste, gender, sexuality, disability, or any other characteristic are not allowed anywhere on Ceylon Chat — in posts, comments, messages, or profiles.
No violence or threats. Do not post content that threatens, incites, or glorifies violence, self-harm, or terrorism. Any credible threat to a person’s safety will be removed immediately and may be reported to law enforcement.
No nudity or sexually explicit content. Ceylon Chat is a community space and is not intended for adult content.
Zero tolerance for child safety violations. Content that endangers, sexualises, or exploits minors is strictly prohibited and will result in an immediate, permanent ban and a report to the relevant authorities.
No spam or scams. Don’t post phishing links, fake giveaways, financial scams, or repetitive unsolicited advertising. Genuine businesses should use a Business Profile instead.
No fake accounts or impersonation. You must not create an account pretending to be someone else, use a bot or automated account to mislead others, or misuse the Business badge for a non-genuine business.
No illegal activity. Do not use Ceylon Chat to buy, sell, or promote anything illegal, including drugs, weapons, or stolen goods.
Respect intellectual property and privacy. Don’t post someone else’s copyrighted work without permission, and don’t share another person’s private information or photos without their consent.
How to Report Something
If you see something that breaks these guidelines, please report it — our team reviews every report.
Report a member’s profile
- Go to the member’s profile page.
- Click the Report button next to “Add Friend”.
- Choose a reason (fake account/impersonation, harassment or bullying, spam or scam, inappropriate content, underage user, or something else) and add any extra details.
- Click Submit report. You’ll get a reference number straight away (for example, PR-12), and our team reviews reports within 24 hours.
Report a post, comment, group, or message
Email support@ceylonchat.com with a link to (or screenshot of) the content and a short description of the issue. Our team will review it and take action if it breaks these guidelines.
Urgent safety concerns
If someone is in immediate danger, please contact your local emergency services first. For urgent platform safety issues, email support@ceylonchat.com with “URGENT” in the subject line and we’ll prioritise it.
What happens after you report
Every report goes to our moderation team for review, typically within 24 hours. Depending on what we find, we may remove content, issue a warning, restrict, or permanently ban an account. To protect everyone’s privacy, we don’t share the outcome of action taken against another member, but if you need a follow-up on your own report, contact support@ceylonchat.com referencing your report number.
Consequences of Violating These Guidelines
Depending on the severity and history of the violation, we may take one or more of the following actions: remove the content, issue a warning, temporarily restrict an account, or permanently ban the account. Illegal content, including anything endangering a child, will also be reported to the relevant authorities. See our Terms and Conditions for full details.
Questions about these guidelines? Contact us any time at support@ceylonchat.com or visit our Help & Support page.
