How can we help?
Every part of Ceylon Chat, explained step by step — from creating your profile and choosing the right photo size to running a group, selling something, or fixing a problem.
Most read
Reviews: how they work and what we remove
Writing a review that helps someone, and what happens when one is reported.
Set up your profile
Profile photo and cover sizes, the About details you can add, and how to edit them later.
Forgotten password and getting back in
Reset your password by email, and what to try when the reset link doesn't work.
Posting, photos and audiences
Write a post, choose who sees it, add photos, polls and hashtags, then edit or delete it.
Photos, file sizes and formats
Every size limit in one place, plus what happens to a picture after you upload it.
Groups
Find a group, join it, and create your own.
Troubleshooting
The problems people hit most often, what causes them, and how to fix each one.
Browse everything
Start here
Join Ceylon Chat and set yourself up properly.
Your account
Passwords, security, privacy and your details.
- Logging in and keeping your account safePasswords, two-factor login, staying signed in, and what to do if you're locked out.5 min
- Forgotten password and getting back inReset your password by email, and what to try when the reset link doesn't work.3 min
- Privacy, blocking and who can reach youControl who can send you friend requests, block people, and understand what others can see.4 min
Sharing
Posts, photos, messages and friends.
- Posting, photos and audiencesWrite a post, choose who sees it, add photos, polls and hashtags, then edit or delete it.6 min
- Photos, file sizes and formatsEvery size limit in one place, plus what happens to a picture after you upload it.3 min
- Friends and followersThe difference between the two, sending requests, and tidying your lists.4 min
- MessagesStart a conversation, share your location, and know what messaging can and cannot do.3 min
- NotificationsWhat Ceylon Chat tells you about, where to find it, and how to turn things off.3 min
Community
Groups, events, marketplace and rewards.
- GroupsFind a group, join it, and create your own.3 min
- EventsCreate an event, invite the community, and RSVP to what others are running.3 min
- MarketplaceList something for sale, find items, and deal with buyers and sellers safely.4 min
- Reviews: how they work and what we removeWriting a review that helps someone, and what happens when one is reported.4 min
Business
Advertising and earning on Ceylon Chat.
- Points, referrals and earning moneyHow points work today, inviting friends, and getting paid as a creator.4 min
- Advertising your businessCreate an ad account, build an ad, and understand the review before it runs.4 min
- Reviews for business ownersWhy reviews matter more than almost anything else you do, and what to do about a bad one.6 min
Help & safety
Reporting, rules and fixing problems.
Still need a hand?
Email support@ceylonchat.com with your username, what you were trying to do, and a screenshot if you have one. For anything about advertising, write to advertise@ceylonchat.com.
To report a person or a post, use the Report option on their profile or post — that reaches our moderation team fastest. See Reporting, safety and our rules.